Frequently asked questions: ordering, delivery, storage, payment

You can order the day before, until 11:59 pm, for next-day delivery, among the models available on that date. We still advise you to confirm your order as soon as you know the date of your event: our production and delivery schedules fill up quickly and some dates close.

At checkout you pick your delivery date in the calendar. If a date is no longer available, it is simply not offered. For maximum freshness, our pastry chefs make the cakes on the day of delivery.

After adding your product to the basket, complete your order: enter your delivery details first, then select the desired date in the calendar. A greyed-out date is no longer available.

Delivery takes place between 9 am and 6 pm on the chosen day, with no guaranteed time.

Yes. If the model allows it, you can add a message at no extra cost: enter it in the field provided at the bottom of the product page.

Required fields of the delivery address are marked with an asterisk. Above all, give a phone number reachable on the delivery day, plus the entry code, floor or company name if needed: our driver needs them to hand over the cake.

You receive an order confirmation by e-mail with all the details, including the delivery date and address. Please check them: if something is wrong, contact our customer service right away so we can correct it.

The confirmation is sent by e-mail right after payment. If you cannot see it, check your spam folder. If you still cannot find it, write to [email protected] or on WhatsApp: we will check that your order was registered.

It depends on your zone. In Paris and Île-de-France (zones 1 and 2) we deliver from Wednesday to Sunday. In zone 3, Monday to Saturday. In zone 4 and the other departments, every day. No delivery on 25 December or 1 January.

If your party falls on a day we do not deliver in your zone, choose the day before: our cakes keep for 72 hours in the fridge. Enter your postcode on the Delivery page to see your days and rate.

No. Deliveries take place between 9 am and 6 pm and we cannot guarantee a precise time. Our driver calls you about 30 minutes before arriving to make the handover easier.

If you need the cake at a precise time, plan the delivery for the day before: it keeps for 72 hours in the fridge.

The driver calls the number given in the order. If there is no answer, the cake goes back to the workshop and a new delivery is charged. Make sure someone is at the address between 9 am and 6 pm.

No. Each cake is secured in its packaging and transported in a refrigerated vehicle by our own driver, never by parcel.

Personalised cakes and pastries are handed over by our own driver, in a refrigerated vehicle: in Paris and Île-de-France (free delivery), then throughout mainland France and Monaco according to a rate per zone. Personalised biscuits travel by tracked post. All the details are on the Delivery page.

In the fridge, in its packaging, and eat it within 72 hours of delivery.

For maximum freshness, our pastry chefs make the cakes on the day of delivery. Kept in the fridge, they are best eaten within 72 hours of receipt.

Our cakes

• Chocolate cake, chocolate filling: whole eggs, sugar, wheat flour, butter, cocoa powder, mascarpone, Nutella spread, sugar paste.
• Chocolate cake, strawberry filling: whole eggs, sugar, wheat flour, butter, cocoa powder, mascarpone, strawberry coulis, sugar paste.
• Vanilla cake, chocolate filling: whole eggs, sugar, wheat flour, butter, vanilla flavouring, mascarpone, Nutella spread, sugar paste.
• Vanilla cake, strawberry filling: whole eggs, sugar, wheat flour, butter, vanilla flavouring, mascarpone, strawberry coulis, sugar paste.

Our biscuits (plain or chocolate): whole eggs, sugar, wheat flour, butter, salt, cocoa powder for the chocolate flavour.

Our macarons: sugar, almonds, icing sugar, egg white, almond paste, dark chocolate, whole milk, cream, pistachio praline, coffee, raspberries, vanilla pod, egg yolk, cocoa powder, wheat flour.

Allergens present: gluten (wheat), eggs, milk, nuts.

No, none of our products contains alcohol.

No, none of our products contains gelatine.

You choose the number of servings on the product page. The most common formats:

• round cake, 20 cm wide and 8 cm high: 12 people;
• round cake, 25 cm wide and 8 cm high: 20 people;
• two-tier cake (20 cm and 15 cm wide, 8 cm high): 20 people.

Depending on the model, other sizes are offered, up to several hundred servings for weddings and events. For a special project, ask for a quote.

Yes, for wedding cakes: 20 servings on two tiers, 50 servings on three tiers, 100 servings on four tiers.

You choose the packaging on the product page: in a box, in a gift box of 6, 12 or 24 biscuits, or in individual bags, with or without ribbon. Biscuits are packed in pairs to keep them fresh.

Two months in their original packaging, away from heat and humidity.

Several options: shorten the message, write it in text-message style, or order several sets of biscuits to split the message into parts.

We have been shipping biscuits and macarons throughout France for years and our packaging is designed to protect them: they arrive in perfect condition.

By tracked post, free of charge throughout mainland France and Monaco, delivered within 48 working hours after dispatch. You receive the tracking number by e-mail. If you are out, the carrier leaves a delivery notice. If they come with a cake, the biscuits travel with it, by our driver. See the personalised biscuits.

Yes, securely: credit card (Visa, Mastercard), debit card (Maestro, Visa Electron and others) or American Express, online or by phone on +33 1 76 50 60 80.

Yes, by instant bank transfer: this payment method is offered when you confirm your order.

No. Payment is what confirms the order and sends it to our workshop. An unpaid order is neither confirmed nor made.